Who we are

This website is operated by SignalServe Facilities LTD, a private limited company registered in England and Wales. Company number: 17339723. Registered address: 24, Hartley Road, Croydon, CR0 2PG, United Kingdom.

We operate under SIC code 81100 (Combined facilities support activities). Our website is located at signalserve.co.uk. For data enquiries, contact us at [email protected].

What information we collect

We collect information you provide when you submit a facilities support enquiry or contact us through this website. This may include:

Your name and email address
Your phone number (if provided)
Your business or property name and website (if provided)
Your site location, site type and facilities support requirements
Details of the support areas, frequency, access and responsibilities you describe
Any additional message or enquiry content you submit

We also collect standard website usage data through server logs, including your IP address, browser type and pages visited. If analytics cookies are enabled with your consent, we may collect aggregated usage data.

Important notice about form submissions

Please do not submit alarm codes, keysafe codes, access credentials, private tenant data, confidential building documents, payment details or sensitive operational information through any forms on this website. Detailed site information should be discussed directly and securely. We cannot be responsible for the content of form submissions that contain sensitive operational information.

How we use your information

We use the information you provide to:

Respond to your facilities support enquiry
Scope and discuss facilities support requirements with you
Communicate by email regarding your enquiry
Maintain records of facilities enquiry communications

We do not use your information for automated profiling, marketing to third parties, or any purpose other than responding to and managing your facilities support enquiry.

Lawful basis for processing

We process your personal data on the following lawful bases:

Legitimate interests: To respond to facilities support enquiries and manage our business communications.
Consent: For any optional cookies or analytics, where you have given consent through our cookie banner.
Contract: Where processing is necessary to take steps prior to entering into a facilities support agreement.

How long we keep your information

We retain facilities enquiry information for as long as is reasonably necessary to manage the enquiry, respond to follow-up questions and maintain records of our communications. We will delete or anonymise personal data when it is no longer needed for these purposes, and in accordance with applicable data protection law.

Who we share your information with

We do not sell, rent or share your personal information with third parties for marketing purposes. We may share information with service providers who assist us in operating this website (such as email or hosting providers), where they process data on our behalf and are subject to appropriate data processing agreements.

Your data rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Object to or restrict processing of your data
Request a portable copy of your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at [email protected].

Cookies

This website uses cookies. Essential cookies are required for the website to function. We may also use analytics cookies with your consent. See our Cookie Policyfor full details and how to manage your preferences.

External links

This website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any external site you visit.

Changes to this policy

We may update this privacy policy from time to time. The date of the most recent update is shown at the top of this page. Continued use of this website after changes constitutes acceptance of the updated policy.

Contact

For any data protection queries, contact SignalServe Facilities LTD at[email protected].

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